Our top FAQ's

Need help? Check out the frequently asked questions below for more information!


Where is my order?

Once your order has left Bomb HQ, you will receive an email from DPD which will contain tracking information. You can then track your order via the DPD website to see an estimated delivery date.

Can I make changes to my order?

Changing or cancelling your Bomb Cosmetics order depends on the status of your order. Head on over to the DPD website and enter your tracking number - from here you'll be able to change your address, ask to leave in a safe place or to leave with a neighbour.

If you're unsure then pop us an email with your order number and the changes you wish to make. 

What if I have a damaged item?

We're so sorry there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate sugar decorations.

Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible!

What are your delivery times?

We will despatch your order within 3 working days and it can take 3 working days after despatch for you to receive your order.

For more information regarding delivery click here.

My package says delivered, but I didn't receive it?

Sometimes DPD's tracking information can be incorrect and packages are marked as delivered before they arrive.

Don't fret, your package will most likely be delivered soon, but it's a good idea to check with your neighbours and post office for more information!


What is a Bath Blaster?

A Bath Blaster is our unique way of saying Bath Bomb! They are one of the easiest, most convenient and fun ways to use aromatherapy and essential oils in everyday life.

Our Bath Blasters are hand pressed and fizz much more than a machine made blaster! This means more aroma is thrown into the air for a truly fragrance explosion.

We carefully select each fragrance to compliment the essential oils to take you on a trip to distant lands or down memory lane.

You may of noticed that some of our Bath Blasters are topped with a creamy swirl, this is cocoa and shea butter which has been piped on by our Bomb-er-Lomb-ers.

The cocoa and shea butter will slowly melt in your bath, releasing its nourishing goodness! This is great for moisturising tired skin.

So there you are! Our Bath Blasters are known for fizzing furiously, releasing its fragrance, essential oils, cocoa and shea butter and not to forget its colour!

Check out the Bath Blaster range here

Please note; sugar decorations on Bath Blasters may vary in colour.

Bath Blaster vs Bath Melt?

"Your products are all gorg but I’m a little confused on how I should use each one?! What’s the difference between my Blaster and Melt?!"

Its ok, we’re here to help!

Blasters aka Bath Bomb! These are made completely by hand (as with all of our products), and are jam-packed full of pure essential oils. Once you’ve popped one of these into the tub, they will fizz furiously releasing its colour and beautiful scent!

Mallows & Creamers – Don’t be fooled by the size of these Cocoa and Shea Butter filled Goodies! Unlike our Blasters, these slowly and luxuriously melt (they can take up to 15 minutes to melt completely!), releasing butters and pure essential oils into your bath and onto your skin. Perfect if your skin needs some nourishment!

Please note our Mallows & Creamers are a lot smaller than our Bath Blasters, but this doesn’t affect their moisturising abilities!

Are any of your products Vegan Friendly?

Uh-huh, honey! All of our soaps and the majority of our potted and bottled products are suitable for Vegans. We produce a list of products for Vegans which is available to download here. This list changes regularly as we develop new products and as we change raw materials.

Vegan products are also able to be identified by the green Vegan symbol which will appear next to the product and in store on the tray label (example to the left).

Do you test on animals?

Do we test on animals? Ew, as if. Seriously though, we NEVER have and NEVER will test any of our finished products or ingredients on animals, nor do we employ a third party to do so on our behalf.

& as much as we’d love to extend our Bomb family past the 72 countries we already supply to, we simply refuse to add any country to this list that requires animal testing to be done by law.

Why dont we use the Leaping Bunny Logo? It is very expensive to license the logo from the owners of the trademark and it is also very expensive to replace or alter packing print plates to include the logo. Have no fear, we've designed our own logo which you'll find next to our products!

Are your products suitable for pregnant women?

Our products are fine to use when pregnant and all our products have been tested with a variety of consumers in mind, including pregnant women. However, we would always recommend if you have any concerns regarding using our products, to consult your doctor first.

Why do you wrap your Bath Blasters?

Did you know our Bath Blasters don’t contain artificial preservatives?

The performance of a bath blaster is effected by a humid environment because they have been slowly fizzing away by the time you use them. By wrapping our blasters we ensure that you get the maximum fizz in the bath when you use them!

Don’t get us wrong, loose bath blasters make the shop smell like a piece of heaven! But all that fragrance you can smell in store is being lost from the product before you get a chance to use it at home.

We work very closely with some of the world’s top perfume houses to design the fragrances we use in our products.

By protecting our Blasters we are able to lock the fragrance in meaning they smell fantastic when you use them!

How environmental is the packaging you use?

Our boxes are made with 100% post-consumer recycled cardboard and this means you can also recycle them through your local council kerbside recycling scheme.

The ink used to print the boxes is water based so you can rest assured no mean, nasty solvents are being used that evaporate into the air.

But what about those colourful sausages inside the box? Well! These are made of Corn Starch… you know, the same thingy ma jig you make custard with! They are entirely water soluble and the chips quickly biodegrade unlike polystyrene or similar alternatives. And of course, the starch used is GM free.


Can I blog about your products?

Aw shucks, we're flattered you want to blog about our products! If you've purchased our products we'd love to hear your honest opinion and we might even share it across our social media platforms!

We're all about spreading that Bomb love, but unfortunately we're unable to offer everyone free products to review. If you'd like to email us here and the Bomb Team will check out your request, if you are unsuccessful on this occasion please don't lose your fizz, we save all details on our system so we can bare you in mind for the future!

Can I be a Bomb Babe?

Of course you can! Anyone can be a Bomb Babe! Just add #bombbabe or #bombbabesquad to your social media pics so we don't miss any of your snaps!

We have an official Bomb Babe Squad, a group of bloggers, but right now we're not accepting new members. Have no fear! We're always on the lookout for new crew, so pop us an email here with links to your social media platforms and why you'd like to join the Bomb Babe Squad!

Wanna stand our from the crowd? Put your favourite Bomb Cosmetics product in the subject line!

I'm running a charity event

Tell us all about the charity you are raising money for, when the event is and what kind of donation you would like in an email to publicrelations@bombcosmetics.co.uk . We get lots of enquiries and unfortunately we can't supply goodies for them all but we consider each on an individual basis.

If we're unable to supply products for a charity on this ocassion, please bare us in mind for any future events!

What's a Key Retailer?

Our extended Bomb Family! Our Key Retailers have dedicated a large space of their store to Bomb and stock majority of our range.

Where's my local stockist?

There is one hiding round every corner! At the moment we're currently in over 70 countries, so there is bound to be a stockist near you! Pop us a message on Facebook, Twitter or Instagram with your address and we'll check our system for a local stockist.